Deerfield, WI — Cardiac Science Corp. has issued a voluntary recall of its G3 Elite AEDs because a “software anomaly” may cause the devices’ status indicator to malfunction.
In a Jan. 21 notice to customers, the company states that it has received reports of the Rescue Ready status indicator displaying red and the service LED illuminating because of the software issue. The anomaly is associated with the devices’ daylight saving time feature.
“If the device is configured with the DST enabled, it will experience error code ‘0x99’ after daylight saving (time),” the notice states. “In this state, the device must be returned to Cardiac Science to clear the error, but it can be used clinically if an emergency arises.”
The company encourages customers with affected G3 Elite AEDs to immediately:
- Locate the affected devices.
- Remove the device from service if it has failed its self-test.
- Alert all G3 Elite users of the problem.
- Contact the Cardiac Science technical support team at (262) 953-3500 or (800) 426-0337, or a local representative, to schedule an update – regardless of self-test status.
Cardiac Science is revising the software to prevent the issue from occurring in the future and will make the update available free of charge, the notice states.