McCraren Compliance

MVD revolutionizes customer service with personal accounts Online system similar to having online shopping account

PHOENIX – It just became easier to do business with the Arizona Department of Transportation Motor Vehicle Division, and more enhancements are on the way.

For the first time ever, customers can now set up an online personalized account to manage all their MVD needs through the new AZ MVD Now portal, which is accessible through ServiceArizona.com

“This is just the tip of the iceberg,” said MVD Director Eric Jorgensen. “AZ MVD Now works like having an account with an online retailer. This will revolutionize how people do business with MVD much like people’s shopping habits have been transformed by the internet. This will open the door to maximize the number of MVD transactions done online. Right now that number is a little more than half, but eventually most will be available through AZ MVD Now.”

“Among the first major improvements we will unveil sometime in 2018 is allowing customers to transfer titles online, which will make it much easier for people to buy and sell vehicles without having to do paperwork at a physical location,” he added.

The current ServiceArizona.com method for conducting individual, point-in-time transactions remains in place, but AZ MVD Now, which represents the ongoing implementation of the Arizona Management System championed by Gov. Doug Ducey, provides a higher level of individualized service, including:

Jorgensen noted, “Arizona’s MVD is among the first motor vehicle agencies in the U.S. to adopt this technology that will make it easier for MVD to fulfill its vision to get Arizona out of line and safely on the road.”

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